Last Updated: June 2026
 

Arkspark ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020 (New Zealand).
 

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact us, engage our services, or otherwise interact with us.

By using our website or providing us with your personal information, you agree to the terms of this Privacy Policy.

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Arkspark:
Website: www.arkspark.co.nz

If you have any questions about this Privacy Policy or how we manage personal information, please contact us using the details provided on our Contact page.
 

Information We Collect:

We may collect personal information, including:

• Name

• Email address

• Phone number

• Postal address

• Property location details

• Project information and design requirements

• Building and site-related information

• Communications and correspondence with us

• Information submitted through enquiry forms

• Newsletter subscription details

• Website usage information and analytics data

We only collect information that is necessary for our business activities and the services we provide.
 

How We Collect Information:

We may collect personal information when you:

• Submit an enquiry through our website

• Contact us by phone, email or social media

• Request information about our services

• Subscribe to our newsletter

• Engage us for architectural or design services

• Participate in surveys, promotions or events

• Browse our website

We may also collect information from publicly available sources or third parties where authorised by law or where necessary to provide our services.
 

How We Use Your Information:

We may use your personal information to:

• Respond to enquiries

• Provide architectural and design services

• Prepare proposals, estimates and project documentation

• Communicate with you regarding your project

• Improve our website, services and customer experience

• Send newsletters, updates and marketing communications

• Meet legal and regulatory obligations

• Protect and enforce our legal rights

We will only use personal information for purposes that are directly related to the reason it was collected or as otherwise permitted by law.
 

Marketing Communications:

From time to time, we may send you information about our services, projects, industry insights, news and promotions.
 

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
 

We comply with the Unsolicited Electronic Messages Act 2007 when sending electronic marketing communications.

Website Analytics and Cookies:

Our website may use cookies and similar technologies to improve user experience and understand how visitors use our website.

Cookies may collect information such as:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on pages

• Referring websites

We may use services such as Google Analytics and Meta Pixel to analyse website traffic and advertising performance.
 

Most web browsers allow you to control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.
 

Sharing Your Information:

We may share personal information with trusted third parties where necessary to operate our business, including:

• Contractors and consultants involved in project delivery

• Engineers and building professionals

• Technology and software providers

• Website hosting providers

• Marketing and analytics providers

• Professional advisers

• Government authorities or regulators where required by law

We do not sell personal information to third parties.
 

Overseas Disclosure:

Some of our service providers may store or process information outside New Zealand.
 

Where personal information is transferred overseas, we take reasonable steps to ensure it is protected in a manner consistent with New Zealand privacy laws.
 

Storage and Security:

We take reasonable steps to protect personal information from:

• Loss

• Unauthorised access

• Unauthorised disclosure

• Misuse

• Modification

While we take reasonable security measures, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
 

Access and Correction:

Under the Privacy Act 2020, you have the right to:

• Request access to personal information we hold about you

• Request correction of personal information that is inaccurate

Requests can be made by contacting us using the details on our Contact page.

We may require verification of identity before providing access to personal information.
 

Retention of Information:

We retain personal information only for as long as necessary to:

• Provide our services

• Meet legal obligations

• Resolve disputes

• Enforce agreements

When information is no longer required, we take reasonable steps to securely delete or anonymise it.
 

Third-Party Websites:

Our website may contain links to third-party websites.
 

We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party websites you visit.
 

Privacy Breaches:

If we become aware of a privacy breach that is likely to cause serious harm, we will respond in accordance with our obligations under the Privacy Act 2020, including notifying affected individuals and the Office of the Privacy Commissioner where required.

Changes to This Policy
 

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated revision date.
 

Contact Us:

If you have any questions, concerns, requests for access, or requests for correction of your personal information, please contact us through the details provided on our website.
 

If you are not satisfied with our response, you may contact the New Zealand Office of the Privacy Commissioner at www.privacy.org.nz.